· How much time is spent by your staff on installing new vendor software and utility programs on computer workstations and servers?

· Have you experienced moments when you cannot log into the network server due to some configuration error and it takes hours for the problem to be resolved?

Software installation and configuration is a critical task for Head Start programs that primarily depend on computer technology to help maintain a program of excellence. Vendors are constantly upgrading application systems in order to remain current with the changes that are being made in rules and regulations pertaining to the Head Start program. In addition, operating systems as well as processors and storage media are consistently being enhanced.

Digital Head Start Solutions will provide resources skilled in installing operating systems, application systems, and utility programs. Installations and upgrades will be done on both shared servers and individual computer workstations. As part of this work effort, DHS will also work closely with the Head Start staff on defining center-wide standards that can help software installation and maintenance proceed more smoothly and efficiently.

By performing these tasks, DHS allows the Head Start staff to place more focus on what they do best - monitoring and tracking the services that are provided to children and families.